Frequently Asked Questions

Find answers to our most common packaging questions. We’ve put together a thorough list, but if you still can’t find an answer to your question feel free to reach out to us at customerservice@buyboxes.com.

Buyboxes Editor

Yes, simply create a buyboxes.com account and save your designs to your personal account. Anytime you log in you will be able to pull up your past saved designs.

Our editor currently supports .png, .jpg, .tiff, .psd, .ai, .pdf, .eps and .svg files.

BuyBoxes.com uses new and shiny 3D modeling technology which won’t work in older internet browsers. Our site is tested and works fine in the following browsers: Safari Mac 9.1+ Safari iOS 9.3+ Chrome 59+ Firefox(52+) Microsoft Edge
Buyboxes editor is untested and/or won’t work on Internet Explorer, Opera and most versions of the Android Browser

To prevent database conflicts, while a project is in your cart you are not able to open and edit it. You can either duplicate the project from the My Projects page, or you can remove the project from your cart.

If you are still having trouble please send us a message and we will assist you.

Types of Boxes

Yes! We have an excellent team of designers and engineers behind us who can make just about anything out of corrugated. Simply fill out our quote request form and attach any files for your project. One of our reps will reach out to you to go over any specifics we may need.

Plain and simple, yes we do. If you’re worried about your product not fitting in the box, we can send out an unprinted sample of the box style and size you need. All you pay is a small fee of $5 + shipping. We’d hate for you to receive beautifully printed boxes to find it doesn’t fit your product!

To determine the box size you need, measure your product and any packing material you’ll be using left to right (L), front to back (W) and bottom to top (D). Add 1/8” – 1/4” to each of these dimensions to give a little wiggle room.

Cardboard or paperboard: that is the question. Cardboard (Corrugated) is sturdier than Paperboard and will hold more weight, while Paperboard (Folding Carton) is great for smaller sizes or lightweight products and allows for extremely clean print. Kraft board can give your packaging an earthy feel and natural look. White on the other hand, allows for better printing with colors that pop.

Please note: we don’t recommend ordering a box to carry anything more than 50 lbs. without first consulting one of our Engineers.

Artwork

Yes, our team of graphics experts is here to help with your design as much as possible. Contact us to see how we can help.

Absolutely! To add printing to the inside of your box simply select the inside of the box from the view toggle. Next add your designs to the inside of your box. (Inside printing not available on all styles) *Please see warning for food contact.

Image resolution is measured in dpi, or dots per inch.  Images are made up of thousands of dots, and the more you have per inch the better your art looks.  Most Internet based images are only 72 dpi, which look great on screen, but when printed they look pixelated (jagged edges/blurry). To make sure your artwork looks clean and crisp we recommend all images be a minimum of 150 dpi at 100%. Bonus, the higher the resolution, the crisper your art will appear. Check out our blog for some great tips!

While we do our best to manage colors and color expectations, the colors you see on your screen can vary from the printed boxes you receive. This, in part, is because each monitor is calibrated differently, and the color space used on a screen (RGB: Red, Green, Blue) is different than the one used in print (CMYK: Cyan, Magenta, Yellow, Black). Your proof will simulate the final printed colors as close as possible. If you have a specific color you need please note this in the comments so we can help match it for you.

We certainly do! This can be a great tool when printing on brown (kraft) board. Use it as a stand-alone color, or request to have it printed under the graphics on your kraft box to make the colors vibrant. Without white, colors on kraft board, especially lighter colors like yellow, appear washed out and faded. (Used creatively, even the muted color can look incredible!) If you are interested in white ink please contact us and tell us about your project!

Yes! We know how important brand consistency is, whether you’re an entrepreneur or established company. That’s why we ensure quality and colors are consistent every time you reorder.

If you have a PMS color you’d like to print, please specify it in the notes section of your order. Not all PMS colors are reproducible in process inks. We will let you know if we are not able to match, but will come as close as we can for you.

You certainly can! Please be sure to convert all colors to CMYK, outline all fonts, include the dieline on a separate layer and embed all high-resolution images (300 dpi or higher). We will email you instructions for sending the files.

Yes, please contact us and we will be happy to provide a 2D dieline for art placement along with instructions on how to send us the completed art and place your order.

For small volume digital, metallic is currently not available. However, depending on your quantity, we may have other cost effective offerings for you. Contact us for custom pricing.

Our minimum order quantity is 1, so we suggest placing a small order ahead of your larger one. That way, you can rest assured your boxes are exactly how you want them.

The UV inks we use are not suitable to be used in primary food packaging (direct food contact). However, they may be used for secondary food packaging applications but only in case of using an adequate primary food packaging material that serves as migration barrier.

Orders & Pricing

We accept Mastercard, Visa, American Express, Discover, JCB, Maestro and UnionPay.

Discounts may be available on repeat orders (same box size & graphics) for orders of 50 or more boxes. Contact us before placing your order to find out more.

We get it, mistakes happen. You can change your order anytime prior to final approval by emailing customerservice@buyboxes.com. Final approval happens once you confirm the proof we email to you. Once Final Approval has been received, no other changes may be made.

Orders may only be cancelled prior to Final Approval by contacting us at customerservice@buyboxes.com.

We are so sorry to hear that! We want to make sure you are happy with your order! While do our best to adequately package and protect your boxes for shipping, sometimes things happen beyond our control. Please contact us at customerservice@buyboxes.com and we can help find a solution.

We want to make sure you are 100% happy with your order and will do our best to help make sure this happens. With that in mind, because our packaging is totally custom we cannot offer returns with the exception of a misprint on our end. If you have a concern related to color please contact us before your final proof is approved or check out our color questions below.

If you’ve received your order and you have a concern please contact us at customerservice@buyboxes.com or give us a call to let us know what’s going on.

Yes, we certainly do! Contact us, and our packaging design team will work with you to develop the most cost effective solution for your product. Backing us behind the scenes is our parent company Rand-Whitney, which is New England’s largest independent corrugated packaging manufacturer. So no matter your order size, we have you covered.

Yes, we have a vast array of manufacturing options. Simply contact us for custom pricing.

Most of our orders, small or large, are produced in-house at one of our state-of-the-art manufacturing facilities in the United States. Depending on your order size, we are equipped with Digital, Flexo and Litho capabilities to handle all your packaging needs.

We are a 100% American owned and operated company with all materials being sourced and produced in the US.

Shipping

Although its not automated at this time, we can ship to multiple locations for you. Simply contact us ahead of placing your online order and we will be happy to work with your specific needs.

We will ship your order within 2-10 business days of final art approval. Need faster turnaround? Give us a call once your order is placed and we will help expedite your order.

Yes, your package will be shipped via USPS.

Currently we do not offer shipping to locations outside of the United States.

Accounts

Buyboxes.com takes security seriously. Your orders are processed through our third party credit card processor Braintree Payments. In order to protect you, we do not store or keep credit card numbers in any of our systems. That means you’ll have to re-enter your card every time you order from us, but it also means your credit card info is safe, because we won’t keep it anywhere in our systems. The only personal data we keep on file is your name, email address, password and shipping address. Your password and mailing addresses are kept in an encrypted data store, using the RSA AES (Advanced Encryption Standard) encryption to keep your data private.