Frequently Asked Questions
Find answers to our most common packaging questions. We’ve put together a thorough list, but if you still can’t find an answer to your question feel free to reach out to us at customerservice@buyboxes.com.
Artwork
Absolutely! If you need a dieline/template to design on, you can reach out via our live chat button in the bottom right corner of our app.
Absolutely! If you need a dieline/template to design on, you can reach out via our live chat button in the bottom right corner of our app.
When your design is complete, make sure to convert all colors to CMYK, outline all fonts, include the dieline on a separate layer and embed all high-resolution images (300 dpi or higher).
You can then include your dieline in your quote request. Once we complete your quote request you will receive a link to review and complete your order.
Always upload and use the highest-resolution images you can when designing. The higher the resolution, the crisper your art will appear!
In our box designer, we have a pop up that will warn when your image quality falls below 150 ppi. Images below 150 ppi will print blurry or pixelated, so it is highly recommended to only use images that are above this in our editor or on your dielines.
Every order will receive a final artwork proof which shows the final layout and quality of your order. If your images do not meet our recommended threshold of 200 DPI we will include a low quality image warning on your proof. Updating your artwork after receiving your proof will require an addition charge of $15 per round of editing.
To get the best quality printing, check out our guidelines.
Our 3D Design app makes designing a breeze. But if you still want a professional designer for your packaging, we can provide you a dieline file which you can pass along to your graphic designer. Email customerservice@buyboxes.com with the style, size, and material dieline/template you need.
Buyboxes is not able to offer design services at this time.
Our minimum order quantity is 1, so we suggest placing a small order ahead of your larger one. That way, you can rest assured your boxes are exactly how you want them.
Absolutely! To add printing to the inside of your box simply select the inside of the box from the view toggle. Next add your designs to the inside of your box. (Inside printing not available on all styles) *Please see warning for food contact.
While we do our best to manage colors and color expectations, the colors you see on your screen can vary from the printed boxes you receive. This, in part, is because each monitor is calibrated differently, and the color space used on a screen (RGB: Red, Green, Blue) is different than the one used in print (CMYK: Cyan, Magenta, Yellow, Black). Your proof will simulate the final printed colors as close as possible. If you have a specific color you need please note this in the comments so we can help match it for you.
We certainly do! This can be a great tool when printing on brown (kraft) board. Use it as a stand-alone color, or request to have it printed under the graphics on your kraft box to make the colors vibrant. Without white, colors on kraft board, especially lighter colors like yellow, appear washed out and faded. (Used creatively, even the muted color can look incredible!) If you are interested in white ink please contact us and tell us about your project!
Yes! We know how important brand consistency is, whether you’re an entrepreneur or established company. That’s why we ensure quality and colors are consistent every time you reorder.
If you have a PMS colors you’d like to match, please specify it in the notes section of your order. Not all PMS colors are reproducible in process inks. We will let you know if we are not able to match, but will come as close as we can for you. Color Matching Fee: $25 per color.
For small volume digital, metallic is currently not available. However, depending on your quantity, we may have other cost effective offerings for you. Contact us for custom pricing.
The UV inks we use are not suitable to be used in primary food packaging (direct food contact). However, they may be used for secondary food packaging applications but only in case of using an adequate primary food packaging material that serves as migration barrier.
The UV inks used in our production have a smell that will dissipate over time. Most orders this is not noticeable by the time the order is delivered. Boxes with full ink coverage may require a couple days to air out allow the smell to subside.
Shipping
Average Production Turnaround is 10 Business Days. Production begins after we receive your Art Proof approval. Shipping time will depend on the option selected at checkout.
Although its not automated at this time, we can ship to multiple locations for you. Simply contact us ahead of placing your online order and we will be happy to work with your specific needs.
No, the carriers we use to ship your order are not able to deliver to a PO Box. All orders require a physical delivery address.
Currently we do not offer shipping to locations outside of the United States.
Orders & Pricing
Yes we do! High volume orders typically start at around 1,000 boxes. You can submit a quote request to our team here. We will work within our network of printers to find the best solution for your business.
Reach out to customerservice@buyboxes.com if you need to make changes to your order after submission.
Changes made after the order is submitted will be subject to additional charges. (Shown here) Once Final Approval has been received, changes can no longer be made.
To cancel your order, reach out to us via customerservice@buyboxes.com or call 877-253-7364
Orders can be cancelled in full prior to Art Proof creation. After this point, cancelled orders will be subject to a cancellation fee. Order Policies.
We want to make sure you are 100% happy with your order and will do our best to help make sure this happens. With that in mind, because our packaging is totally custom we cannot offer returns with the exception of a misprint on our end. If you have a concern related to color please contact us before your final proof is approved or check out our color questions below.
If you’ve received your order and you have a concern please contact us at customerservice@buyboxes.com or give us a call to let us know what’s going on.
We are so sorry to hear that! We want to make sure you are happy with your order! While do our best to adequately package and protect your boxes for shipping, sometimes things happen beyond our control. Please contact us at customerservice@buyboxes.com and we can help find a solution.
The most common error when processing a payment is when the zip-code entered at checkout does not match the zip-code the card registered to. We recommend double-checking this information. If you continue to have issues, reach out to us via live chat, customerservice@buyboxes.com or 877 253 7364.
We accept Mastercard, Visa, American Express, Discover, JCB, Maestro and UnionPay.
All orders are manufactured in the US with globally sourced materials.
Most of our orders, small or large, are produced in-house at one of our state-of-the-art manufacturing facilities in the United States. Depending on your order size, we are equipped with Digital, Flexo and Litho capabilities to handle all your packaging needs.
Yes, we have a vast array of manufacturing options. Simply contact us for custom pricing.
You can read about our policies in the provided links. Order Policies Terms of Use
Buyboxes Editor
Yes, simply create a buyboxes.com account and save your designs to your personal account. Anytime you log in you will be able to pull up your past saved designs.
Our editor currently supports .png, .jpg, .tiff, .psd, .ai, .pdf, .eps and .svg files.
BuyBoxes.com uses new and shiny 3D modeling technology which won’t work in older internet browsers. Our site is tested and works fine in the following browsers: Safari Mac 9.1+ Safari iOS 9.3+ Chrome 59+ Firefox(52+) Microsoft Edge
Buyboxes editor is untested and/or won’t work on Internet Explorer, Opera and most versions of the Android Browser
If when opening your project, you find that; your project does not load properly please reach out to customer service.
If the Project is in your cart: To prevent database conflicts, while a project is in your cart you are not able to open and edit it. You can either duplicate the project from the My Projects page, or you can remove the project from your cart.
Types of Boxes
Yes! We have an excellent team of designers and engineers behind us who can make just about anything out of corrugated. Simply fill out our quote request form and attach any files for your project. One of our reps will reach out to you to go over any specifics we may need.
Plain and simple, yes we do. If you’re worried about your product not fitting in the box, we can send out an unprinted sample of the box style and size you need. All you pay is a small fee of $5 + shipping. We’d hate for you to receive beautifully printed boxes to find it doesn’t fit your product!
To determine the box size you need, measure your product and any packing material you’ll be using left to right (L), front to back (W) and bottom to top (D). Add 1/8” – 1/4” to each of these dimensions to give a little wiggle room.
Cardboard or paperboard: that is the question. Cardboard (Corrugated) is sturdier than Paperboard and will hold more weight, while Paperboard (Folding Carton) is great for smaller sizes or lightweight products and allows for extremely clean print. Kraft board can give your packaging an earthy feel and natural look. White on the other hand, allows for better printing with colors that pop.
Please note: we don’t recommend ordering a box to carry anything more than 50 lbs. without first consulting one of our Engineers.
Accounts
Buyboxes.com takes security seriously. Your orders are processed through our third party credit card processor Braintree Payments. In order to protect you, we do not store or keep credit card numbers in any of our systems. That means you’ll have to re-enter your card every time you order from us, but it also means your credit card info is safe, because we won’t keep it anywhere in our systems. The only personal data we keep on file is your name, email address, password and shipping address. Your password and mailing addresses are kept in an encrypted data store, using the RSA AES (Advanced Encryption Standard) encryption to keep your data private.